Allen had problems with the fridge he bought in April. He phoned the relevant Service Centre and logged a call. They arranged for one of their contractors (Donald Ndou from Ndulamiso Appliances) to attend to the call. Donald arrived timeously. A spare part needed to be ordered. They called to say they had received the part and returned to fix the fridge. One to two weeks later, the fridge stopped working again. Again, Allen called Ndulamiso Appliances (who were exceedingly friendly). They said the fridge needed to be brought in to be repaired. Donald arrived at Allens house to take the fridge and he had brought with him a “loan fridge” for Allen’s convenience - without being asked! Allen finds it really heart warming to have such wonderful, efficient and friendly service.